micro designs

info[at]microdesigns[dot]in

ph: +91-98104-09087

electronic queue management systems

Electronic Queue Management System ( microQ EQMS )
for orderly customer movement in business premises for

    * Railways / Airlines / Bus Coach Passenger Reservation
    * Clinic / Hospital / Dentist / Pharmacy / Doctor's cabins, OPD, Labs, Dept., etc. )
    * Banks ( Teller, Drafts, Accounts, FD, Loan, etc. ). Insurance Companies
    * Post Offices ( Retail, Regn / Speed Post, Banking, etc. )
    * Utility Companies ( Jal Board, Electricity Billing, Telephone, etc.)
    * Service providers ( Service Centres, Pension processing, Licensing, Visa Processing, Repairing Centres, Cafeteria, Trusts, NGOs, Canteens, etc.)

    Every traveler has experienced chaotic scenes at the reservation booking counters of Railway & Bus stations. Long serpentine queues, jostling for vantage positions, increase in pushing nearer to counters, arguments over someone trying to sneak into queue, distracting counter clerk by asking innumerable queries by different persons simultaneously – scene is all too familiar. Similar is the scene at telephone, electricity, jal board bill payment counters, bank teller & other counters, post offices, clinics, hospitals, repair centres of big companies –list is endless.

    Progressive organizations have to consciously tackle this chaos and plan to avoid such scenerio. At one hand, they want to smoothen their customer’s interaction so that they can retain their customers and hopefully, win more customers through positive word of mouth; simultaneously they are trying to make working environment of their staff relatively hassle-free to enhance their productivity.

    Our Queue Management System helps BOTH customers and organizations in meeting twin objectives. They provide orderly flow of customers in business premises. Customers are assured of their turn and they can relax. And staff can concentrate on work in hand, rather than trying to address volleys from different customers at same time. Result is win-win situation for all.

     Customer Flow for single Queue system such as at Railways, Banks Teller, Billing counters
    People have a natural tendancy to crowd around a service point, be it for railway / airlines / bus coach reservation, passport form submission or even a bank teller. Such scenerio results in hassle for both service provider as well as recepient. Customer flow management devices bring order to entire workplace. When person knows that his turn would come in predictable way, he would be willing to wait for his turn. Single queue systems are enough to manage many of such situations.

   1. Customer approaches reception or issue desk for token.
   2. S/He sits in waiting area after collecting token & watches Central LCD / LED Display for his/her token number to be displayed.
   3. After token number is displayed, s/he notes counter number and approaches that counter for service.
   4. Counter desk executive services this customer & presses CALL / NEXT key for calling next available electronic token number in Queue.
   5. All counters have same priority & token numbers are allocated in First-In First-Out manner.
Customer Flow for multiple Queue system  such    as at Clinics, Hospitals, Banks, Service Centres
Organisations such as Clinics, Hospitals, Banks, etc. offer multiple services to their patients / customers. Need is felt to offer choice of destination at the time of entry itself. Patients are asked to select their destination such as specific Doctor or OPD or Lab. Customers are asked whether they need to go to Teller or open an account or deal with FD/PPF.

     Such a scenerio unfolds the concept of multiple queues. Each service type or unique destination is handled by separate queue. All requests received for that destination are queued together and handled in First-In First-Out basis.

   1. Patient approaches reception or issue desk for token for specific OPD or department.
   2. These tokens can be issued for specific OPD. All tokens issued for a certain OPD are queued together.
   3. S/He sits in waiting area after collecting token & watches Central LCD / LED Display for his/her token number to be displayed.
   4. After token number is displayed, s/he notes OPD/dept number and approaches that OPD/dept for service.
   5. Doctor/desk executive serves this patient & presses CALL / NEXT key for calling next electronic token in this OPD/Dept Queue.
   6. Multiple Queue's are maintained for each OPD/dept separately & token numbers in a particular Queue are allocated in First-In First-Out manner.
microQ Features:

    * Modular, cost effective and configurable
    * Single or Multiple Token ISSUE dispenser / Token printer
    * Token Dispenser in Kiosk, Wall mountable or Desktop form
    * Token slip printing on thermal printer
    * Multiple agent desk / counter units for token servicing. Grouping of counters.
    * First-In First-Out (FIFO) Queue management or custom queue handling
    * Up to 9999 tokens handled per shift
    * Single queue for multiple agent/counter servicing ( standard )
    * Multiple destination based queues for specific counters (optional)
    * Central Large display LCD / LED (Serving & Missed Tokens) in waiting area.
    * Local counter display option
    * Easy installation through RS485 daisy chain cabling
    * Activity Console for central monitoring on LCD monitor
    * Serial interface for transferring stored timed transactions to PC Server
    * Productivity / Efficiency report analysis for process fine tuning
    * EQMS is also known as QMS (Queue system or queuing system or que or q management system), AQMS (Advanced QMS), DQMS ( Dynamic QMS ), IQMS (Intelligent QMS), Electronic Queuing System or Customer Flow Management System or Token management system or Electronic Token System.
Few of our estemmed customers for Queue Management Systems are:
Nigerian Aviation Handling Co, Lagos, Nigeria
Nepal Electricity Authority, Itahari, Nepal
National Public health Laboratory, Teku, Nepal
Institute of Liver & Biliary Sciences ILBS New Delhi (2 systems)
Cars24 Service Pvt Ltd, New Delhi
Dr. Lal PathLabs, Srinagar, Delhi
KNSPT Institute of Mgmt, Badnapur
Kamna Enterprises, New Delhi
Mission Hospital, Durgapur (3 systems)
ECHS Regional Centre, Delhi Cantt.
JLN Memorial Hospital, Srinagar J&K
Infantary Signal Regiment, Amritsar
Mumtaj Clinic, Jhunjhunu
Abaser Trading, Dubai UAE (2 systems)
Kashmir Healthservices, Srinagar J&K
Centre For Sight, New Delhi
Fortis Hospital, Kangra, HP
Paras HMRI Hospital, Patna, Bihar
Setu Suvidha Kendra, Yavatmal, Maharashtra
Citizen Investment Trust, Kathmandu, Nepal
Department of Post, Uttarakhand
e-District, Assam Secretariat, Dispur, Guwahati
Office of Dy Commissioner, Kamrup Metro
Pension Office, Thiruvanathpuram
Taipei Economic & Cultural Center, New Delhi
Apple Authorised Service Centre, Gurgaon / Chandigarh, Delhi(2)
Malaysia Airlines, New Delhi
Air India ( 2 EQMS systems), New Delhi
SBI Centralised Pension Processing Centre, Delhi
State Bank of India, Delhi, Kolkata(4), Faridabad(3), Pune
State Bank of Travancore, Niranam, Thiruvalla
UCO Bank, HImachal Pradesh (2 systems)
NPR Biometric Census India, Delhi
e-Disha Centre, Narnaul Haryana
Grama Panchayatha, Kerala (4 systems)
HP Service Centre (12 systems at Mumbai, Bangalore(2), Hyderabad,
Secunderabad, Gurgaon(2), Okhla, Rajouri Garden, Noida, Ghaziabad &
Faridabad)
Ramkrishna CARE Hospital, Raipur, Chhatisgarh (3 systems)
Cargo Terminal-2, IGI Airport, New Delhi
Fixit Express, Dubai, UAE
Ministry of Defence
Ministry of Home Affairs ( Visa Facilitation Centre )
Visa Processing Centre, UAE
Czech Embassy ( Visa section )
Embassy of Iran
Passport Office, Mizoram
Delhi Police Licensing Unit (2 systems)
South Eastern Railway PRS Ranchi
Central Railway, Nagpur
Western Railway, Okha Rajkot
IIS School, Dammam, Saudi Arabia
Army Supply Depot, ASC Mhow & Jabalpur MP
Air Force Hospitals (4 systems)
ESIC Model Hospital, Ludhiana (2 systems)
ESI Hospital, Bhiwadi (2 systems)
ESI Hospital, Durgapur, Asansol, Burnput (6 systems)
Ivy Hospital, Mohali
Life Line Hospital, Kosi Kalan, Mathura
Zaffjay Medical, Kolkata
Reza Medical Centre, Lucknow
Fulcrum Health Services, Kolkata
St. Joseph Hospital, Cochin
Ashwin Hospital, Thrissur
Lama Medical Centre, New Delhi
Khetarpal Hospital, New Delhi
MEDall Healthcare, Chennai
Capital X Ray & Scan Clinic, Delhi
Dr. Ameerudheen, Areacode
Faces & Braces, Thiruvalla, Kerala
Sasnur Hospital, Bijapur
Tibetan Medical & Astro Institute, New Delhi
MCD Panchkarma Clinic, Delhi.
DermaLaser Centre, Trichur Kerala
Helpline Pharmacy, Near AIIMS, Delhi
Dime Technologies, Kollam
Intelligent Innovation, Kannur
First Security Int Tech Ltd, Hyderabad
Dell Service Centre, New Delhi
Samsung Service Centre, New Delhi
CareJone Service Centre, Ranchi
MaxCare Service Centre, Ranchi
LAVA Service Centre, Ranchi
Gionee Service Centre, Ahmedabad
CMC, Noida.
GPO Post Office, New Delhi
ROC Offices, Southern India
Electricity / Jal Billing Company
CALL US TODAY.
    We are waiting to hear about your specific application for optimal solution.

    Whatever be the configuration, we would be able to suggest or even customize cost-effective, easy-to-use system for Queue Management for your organisation.

info[at]microdesigns[dot]in    +91-98104-09087