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Many organisations including SME ( Small & Medium Enterprises ) feel the need to streamline movement of their customers in their premises. Such orderliness helps both customers & enterprise staff. Customers get the assurance of timely attention and staff can concentrate on one customer at a time. Just an issuance of token has been seen to bring peace of mind in a small dental clinic or service centre, for example.
Token Dispenser or token printer or token vending machine can be used to issue printed token slips with sequential token number. It can be used either in stand-alone manner by small businesses or as a part of Electronic Queue Management System (EQMS) for complete automation of movement of their customers in their premises.
Token Dispenser features multiple keys / buttons ( for different services or functions ), thermal printer and 4-digit display for showing issued token number. For example, a hospital with 9 OPD's / departments may want separate queues to be maintained for each of OPD and so token dispenser may have 9 keys ( one for each OPD ). A bank may want separation of teller function from Account Opening or FD handling. Such scenerio would require token dispenser to have 3 keys for 3 different functions.
Token printing system can be used in stand-alone mode to print token slips by pressing ISSUE key. It prints sequential token number on thermal printer. Matter printed on token slip can include user defined data such as company name & promotional message in addition to token number, date & time.
Many Doctors, Dentists & other professionals as well as service centres, MSME units have discovered that mere distribution of token slips to all incoming customers brings about a sense of orderliness. They may start with stand-alone Token Dispenser and, after experiencing benefit to their customers as well as to own staff, would graduate to full fledged Electronic Queue Management System
It can also be integrated with Electronic Queue Management System as token Issue unit of for both token printing & token entry into a destination queue. It uses thermal printer ( 2" or 3", manual edge cutter or automatic cutter ) to print Fixed heading, Token Number, Service type ( in multi-queue system ), Date & Time, etc. Matter to be printed on token slip includes user defined data such as company name, telephone number / address & promotional message. Logo, Bar Code, regional languages are customisable features. It is available in various form factors such as Kiosk, Wall mountable, Desktop, etc.
Typical sequence of operation would be something like this. Customer approaches reception or issue desk for token. S/He sits in waiting area after collecting token & watches Central LCD / LED Display for his/her token number to be displayed. After token number is called, s/he notes counter number and approaches that counter for service. Counter desk executive services this customer & presses CALL / NEXT key for calling next available token number in Queue.
Few of our esteemed customers for Token Dispensers are:
ICICI Prudential Life Insurance Co Ltd (150 branches all over India)
ICICI Bank ( 2 systems )
State Bank of India, Kolkata, Durg Bhilai
Panther Canteen, Amritsar Cantt
Religare Wellness, New Delhi ( 2 systems )
Smart Solutions, Maldives
Safer Cities Campaign, NCR
King George Medical University, Lucknow (2 systems)
Air Force Hospitals (10 systems)
Sankara Nethralaya, Chennai
Christian Medical College, Vellore ( 3 systems )
Maharaja Agrasen Hospital, Delhi ( 2 systems )
SSNMM Hospital, Kerala
Metro Hospital & Research Center, Jabalpur
NS Hospital, Kollam, Kerala ( 3 systems )
Holy Cross Hospital, Kollam (2 systems)
Mount Zion Medical College, Adoor
St Joseph Hospital, Anchal
HJ Hospital, Mumbai
KMC Hospital, Mangalore
Modi Hospital, Surat
Mumbai Arthritis Clinic, Mumbai
Aadhithya Medical Centre, Chennai
Shree Clinic, Pune
ECHS Clinic, Thrichur
Systopic, Cennai
Acupunture Home, Vellore
Paras HMRI Hospital, Patna, Bihar
Sakra Hospital, Kollam
Dr Prashant Bhola, New Delhi
Dr K Arun Prasad, Chennai
Indore Chest & Allergy Centre, Indore
Prabodhan Aushadpedhi, Mumbai
Vaid Amrik Singh, New Delhi
Specialist's Clinic, Delhi, Mathura
Dr Zawed Akhtar Clinic, Jaunpur (2 Systems)
Aristo Pharmaceuticals, New Delh
Bhide Laboratory Services, Mumbai
Dental Clinic, Ghaziabad
Cox & Kings Global services, New Delhi
Central Railway, Solapur
West Central Railway, Jabalpur
Ingersoll-Rand Intl India Ltd, Bangalore
Logica Pvt Ltd, Bangalore
Hitech Communication, Chandigarh
Intelligent Innovations, Kannur
Inometrics Technology, Kerala
Gionee Service Centre, Jaipur (2 systems)
Parking System, Chennai
Fine Tech Instruments, Vellore
Kusum Network, Bhopal
Blackberry ServiceCentre,Bangalore
Sant Birbaldas Aashram, Gwalior
Sam Samayik Ghatna Chakra, Allahabad
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info[at]microdesigns[dot]in
ph: +91-98104-09087